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"Stop the Revolving Door – Innovative ideas for Hiring and Retention in Call Centers"

 Berta Banks will be speaking at the January 25 th meeting of the Ottawa Regional Call Centre Association. Berta Banks is an internationally respected consultant in the recruitment, selection and retention of call center/CSR/CRM agents, managers and sales professionals. Berta’s innovative and disciplined human resource thinking when coupled with her unmatched passion to optimize human potential, allows her to achieve performance breakthroughs in business organizations.

 Attendees of this unique session will benefit from discussion of the following topics:

1. What can the role of the Contact Centre Manager be in influencing the approach to recruitment and retention -- Talent Acquisition?
2. Breaking existing thought barriers around recruiting and call centre norms
3. Moving from Reactive to Pro-active Talent Acquisition
4. Where are the right people for the job?

Date: January 25, 2006
Location: Ottawa, Canada

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