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| news | upcoming events | articles | past events ]
Date: October 23-25, 2006 - Toronto, Canada
“ Aligning Business and Talent Acquisition Strategies to Enhance Customer Loyalty: NCR’s Story” Berta Banks will be a Featured Speaker at the ICCM Conference taking place at the Metro Toronto Convention Centre
May 10th, 2006 - Toronto Canada
Berta Banks and Scott Harding will be presenting at the ICSA
Location: Park Plaza, Toronto Airport
Topic: “Leveraging Technology! What are the possibilities for the future in recruiting the best people for your Call center?”
What is around the corner when merging technology with scientific process to bring you the best people that bring results to your call centers? How do we achieve continuous improvement to meet head on with the markets ongoing changes? Discover the new role of the recruiter and the positive impacts to your organization and customers.
Las Vegas- September 27th, 2005- "Staffing Expert Berta Banks to speak at ICCM Las Vegas, 2005"
- Expert on the process of screening, selecting, hiring practices to the call center industry
- Banks&Dean , the leading provider of the process to screen and select your next agents., announced that President Berta Banks will speak at the International Call Center Management (ICCM) Conference & Exhibition, being held from September 25 to 28 in Las Vegas. Berta will speak on Tuesday, September 27, at 1:40 p.m. and will be available for discussions before and after her talk.
May 10 - 12, 2005 CallCenter Demo & Conference - Orlando, FL
Join the Banks and Dean Team in Orlando, FL at the CallCenter Demo & Conference 2005
(exhibit location - E5).
Our team will be launching our exciting new solution "Ready to
Go" for small to medium call centers.
To register for this event please click
here for more details.
March 13 – 16, 2005 BLUE CROSS BLUE SHIELDS CUSTOMER CONTACT CENTER
CLAIMS CONFERENCE - San Antonio, TX
We are pleased to announce that Berta Banks, Partner has been invited
to speak at the annual Conference in San Antonio, Texas on Getting
Breakthrough Results.
Click here for
more details
March 21 – 23, 2005 ICCM CANADA CONFERENCE - Toronto, ON
Please join the Banks and Dean team at ICCM Canada 2005. Our team of speakers
has been invited to present and discuss
Getting Breakthrough Results in Customer Retention and Revenue
on Tuesday March 22, 2005 from 4:00 to 5:00 pm.
Click
here for more details
Wednesday August 11, 2004 ICCM - Chicago, IL
We are pleased to announce that Berta Banks, Partner and Bill Harding,
COO, will be guest speakers at this years annual ICCM Convention in Chicago.
On Wednesday August 11th, 2004 at 1:30 pm you can hear the Banks &
Dean Duo address the following issue: Getting Breakthrough Results
in Customer Retention and Revenue: Innovative Strategies
Click
here for more details
May 19th, 2004 ICSA Education Day - Toronto,
ON
We are pleased to announce that Berta Banks, Partner will be a guest speaker
at this year's ICSA Conference at the Old Mill in Toronto. On Wednesday
May 19th, 2004 you can hear Berta Banks discuss the following topic: "Getting
Breakthrough Results in Customer Retention and Revenue."
Wednesday May 13th - 14th, 2004
Call Center Demo and Confrence - Orlando, FL
Banks and Dean has been invited to participate as an exhibitor at the annual Call Center Demo and Conference on May 13th - 14th, 2004 in Orlando, FL at the Hyatt Regency Grand Cypress Hotel. Please join us at this exciting event!
Wednesday April 7, 2004
from 12:40 PM - 1:35 PM
Speaking engagement at Purdue University Keywest, FL: OVER THROWING INEFFECTIVE HIRING PRACTICES
Join Banks and Dean as they address the following challenges Call Centers face every day:
Inconsistent, undisciplined or disjointed hiring processes
Unclear what is driving your Call Center's success
HR and Call Center Management not aligned about peoples' needs
Talent not aligned with your Call Center's mission
Confusing screening with selection
Hiring reactively to fill training classes
Hiring based on "like" versus the "right" candidate for your Call Centers
http://www.callcentercampus.com/
Thursday April 8, 2004 from 9:00 AM - 12:00 PM
Workshop at Purdue University Keywest, FL: DEVELOPING EMOTIONAL INTELLIGENCE FOR CALL CENTER LEADERSHIP
Banks and Dean will be facilitating this exciting workshop to assist Call
Center leaders and managers in evaluating leadership strengths, career
development, leadership enhancement, and personal success. As part of
the workshop, you will write an action plan based on what you have learned.
Limited space available!
http://www.callcentercampus.com/
Wednesday, November 12th at 3pm
Speaking engagement at Purdue University Call Center Campus, Las Vegas: Getting Breakthrough Results in Customer Loyalty and Revenue.
How do you transition your call center from a service to a relationship sales culture? How can customers' experience of "being served" substantially increase revenue?
Kathy Dean of Banks and Dean will co-present a case study from Liberty Mutual and will demonstrate how integrated recruiting fused with innovative relationship methodologies can achieve measurable results in customer retention and revenue generation.
August 25th to 28th, 2003 ICCM - Chicago, IL
We are pleased to announce that Berta Banks will be a guest speaker at
this years annual ICCM Convention in Chicago. On Wednesday August 27th,
2003 at 11:00am you can hear the Banks & Dean Duo address the following
issue: Viva La Revolution! Overthrowing Ineffective Hiring Practices!
April 14-16, 2003 - 2003 Call Centre & CRM Solutions - Toronto, ON
February 10-12, 2003 - Call Center & CRM Solutions - Las Vegas, NV
July 29- August 1st, 2002 - ICCM - Chicago, IL
July 9-12, 2002 - 7th Annual ~ Purdue University
Purdue University Campus - West Lafayette, IN
Berta Banks will be presenting at the Seventh Annual ~ Purdue University
Campus ~ in West Lafayette IN. They will be speaking on Innovative Recruiting
Solutions to select the Best Fit Agents
March 25-27, 2002 - 14th Annual Call Centre & CRM Solutions Conference & Exposition
Metro Toronto Convention Centre - Toronto, ON
Click here for more information.
January 28 - 30, 2002 - Call Centre Demo and Conference
The Fairmount - Dallas, TX
Berta Banks will be a guest speaker.
She will be presenting an educational seminar for Call Center management on: Identifying the Right Agents for Your Customers.
July 30-August 2001 - ICCM Call Center Management Conference & Exposition
Chicago, IL
ICCM 2001 provided us with the valuable opportunity to learn more about what is keeping managers awake at night and how we can apply our solutions to resolve their concerns. The excitement around the many possibilities our solutions offer was apparent by the constant buzz of people at our booth.
It is evident from the feedback we received, that 'human' issues are at the heart of every call center's concern. Based on our conversations with industry leaders, Call Center managers, directors and consultants it is time for innovative change on the people side of the business. The message we continued to hear was that 'the front line people make the difference'.
We look forward to working with the many people we met, to ensure their call centers have the solutions to identify human potential and coach their employees to success.
March 29, 2001 - Call Centre Campus 2001
Disney Institute - Orlando, FL
Presentation: Next Generation Selection Process for World-Class Contact Centers
Speakers: Wendy Welser, Director, Global Customer Care Strategic Initiatives Mike Saich, EVP, Worldwide Business Development, Eyretel, Inc. Berta Banks, partner, Banks & Dean
March 26-28, 2001 - Call Centre & CRM Solutions Conference & Exposition
Toronto, Ontario
Banks & Dean takes the 2001 Call Centre & CRM Solutions Canada Conference & Exposition by Surprise!
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