NEWS RELEASE

Toronto/Milwaukee (July 28, 2004) - Banks and Dean, a leading provider of Call Center Hiring Solutions, today announced that they have received the Best of Show award at the Orlando Call Center Demo and Conference. The Call Center Demo and Conference brings together contact center solution providers from around the Globe to demonstrate the latest developments and products serving the contact center industry. For the complete article from Call Center Magazine go to:

Banks and Dean have continually been recognized for the quality and innovativeness of their solutions. First launched in 2001 Banks and Dean Contact Center "Integrated Hiring Solutions" have significantly contributed to improving the way contact centers do business, by providing a solution designed to screen, select and retain top agents. "We are very pleased that the new "Ready to Go" Banks and Dean's solution has been recognized as a best of show solution for small to medium contact centers," said Berta Banks, Partner.

The latest solution release (based on the 2002 ICCM Award Winning Enterprise Solution) has been designed and engineered for contact centers that typically hire between 30 and 150 agents per year. The Banks and Dean's "Integrated Hiring Solution" brings together all of the expertise, tools, assessments and processes to provide call centers with a "Ready to Go" best practices hiring strategy. Banks and Dean's end-to-end solution, which integrates screening, selection and retention management, creates consistency and adds structure to the hiring process. By tracking and measuring every aspect of the hiring process the Banks and Dean solution brings predictability to making better hiring decisions, increases agent productivity, significantly reduces operational costs, and maximizes ROI.

About Banks and Dean

Banks and Dean's solutions are recognized for providing call centers with the tools, to screen, select and retain top call center talent. Banks and Dean's Integrated Hiring Solution offers predictive intelligence that will improve the quality of your hires. We understand that each step of the hiring process is important and relevant to identifying a top performing representative. Therefore solutions are designed to be measurable and position-specific. Banks and Dean currently serve over 50 customers in north America (US and Canada) and have won numerous awards for their for Contact Center products. For more information about Banks and Dean, visit their website at http://www.banksanddean.com