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This customized solution is designed
for large scale hiring initiatives. A ‘closed loop’ hiring model
that allows contact centers to make informed hiring decisions
and identify an individuals’ potential for success based on
your organization’s success criteria. Provides an integrated
recruiting, screening and selection methodology, that tracks
candidates from first point of contact through training and
retention. Scores and tracks hiring decisions on-line and in
real-time 24/7. |
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This pre-configured solution is designed
for small to medium contact centers. Based on normative metrics
and best-practice models, provides access to pre-qualified candidates
through a centralized and automated process. Provides an integrated
recruiting, screening and selection methodology, that tracks
candidates from first point of contact through training and
retention. Scores and tracks hiring decisions on-line and in
real-time 24/7. |
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Offers powerful human capital solutions
for contact centers looking to relocate or expand their current
sites. Our tools offer valuable insights into both the size
and quality of the potential local workforce as well as more
current and comprehensive general demographics, accurate data
about the volume of interested candidates, workforce "Fit" for
a call center environment and pre-tested attraction strategies
that indicate best methods for generating applicant flow. |
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Click here
if you are an EDO |
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Click
here if you are a Call Center |
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Addresses the critical issues of
selecting and matching customer service and support representatives
to service/customer interface positions. Identifies candidates'
potential to up-sell and cross-sell in customer service environments.
Our assessments also identify those with management potential,
by measuring the key attributes of successful managers/supervisors
including Emotional Intelligence. |
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There are many costs associated with
contact center turnover. Some of these are dependent on the
type of call center. Some costs, are easily identifiable, direct,
and measurable, others may be more difficult to quantify. We
assist you in identifying costs per hire, turnover rates and
overall turnover cost. |
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