Banks & Dean
success stories

Banks & Dean delivers a strategic advantage: We dramatically improve the quality of the workforce in help desks, call centers and contact centers. We start by training managers to identify the right talent quickly. We continue by coaching them how to maximize and retain their human capital. The results: better productivity and customer focus.



"NCR's Service Managements leadership team worked with Banks and Dean to assist us in leveraging our individual strengths to become a more effective team. Through the use of a leading edge assessment that identified individuals strengths, combined with a unique team building program, we were immediately able to visibly demonstrate how a cohesive, cohert team can excel to produce stronger results."

-Colleen O'Keefe
Vice President Service Management
Worldwide Customer Services

"Banks and Dean has taken the guess work of my hiring process. " The right person for the right job" is precisely what their concept is based on. Building the best Customer Service Team can often prove to be a challenge.

Trying to find the right match to compliment your existing team can prove to even be harder.

Banks and Dean employee assessment system has proven to be right on the mark, by helping me find " the right person for the right job" We are building one of the best CS team with the same primary objectives of customer satisfaction and value added service. Thanks Banks and Dean for making my job a lot easier."

-Ulett Hibbert
Canada Colors and Chemicals Limited

"I have had an excellent experience with banks & dean. Your team continuously performs with the highest level of professionalism and efficiency, always prepared and driven to achieve results within tightly planned deadlines. I can say with certainty that the Banks & Dean Solutions will enable Banco Popular to meet our business goals and requirements on time."

-Iriada Agosto, Human Resource Specialist
Banco Popular de Puerto Rico

"I am so glad that our Call Center team had the opportunity to participate in Berta Bank's (Partner) Team Building Session. The session and the use of the MPP III profile had a huge impact on me! It improved my self esteem and how I dealt with others at work and in my personal life. You were right, it was a "defining moment" in my career, and I wanted to thank you for that!"

-Sara Ryan, Business Analyst
Liberty Mutual

" Banks & Dean provides multifaceted business intelligence. With their tools, turnover has decreased by 25 percent and we're making smarter hiring decisions. A 25 percent savings in turnover is an easy six-figure savings. We are also using this information to steer employees to a career path.This is the most significant service I have found to help on the people-end of the call center business. "

- Kevin E. Johnson, VP
First Hawaiian Bank Call Center

"When choosing Banks & Dean as our supplier and partner for our integrated staffing solution, we knew that we would be working with an exceptional team of professionals. The leading edge profiles they provide have revolutionized our selection processes and have facilitated improved hiring accuracy. In the challenging search for qualified, talented and suitable candidates, Banks & Dean have provided us with the tools we
need to consistently hire top talent into Gap Inc. Canada."

- Alison DeMille
Vice President Human Resources
Gap Inc. Canada

"Blue Cross and Blue Shield of Michigan has worked with Banks & Dean to assist over 400 leaders in our Michigan
operation to understand how their specific talents, interests and behaviors fit into the leadership model we have developed. The MPPIII tool was used very successfully to develop a personal profile for each leader.
The feedback from the leaders was overwhelmingly positive, many leaders cited this to be the best developmental
exercise they had ever participated in. The seminar and tool has become a foundational element of
the leadership fundamentals in our operation. It was a very worthwhile investment."

- Michelle Gaggini
Vice President of Michigan Operations
Blue Cross Blue Shield of Michigan

"Canada's largest retail bank, TD-Canada Trust's Credit Card Division (TD-Visa) selected Banks & Dean after a careful analysis of various options available in the marketplace. Our analysis confirmed that we would expect a return on our investment that significantly outweighs the cost of implementing the Integrated Staffing and
Selection System."

- Warren Collier
Senior Manager, Cardholder Services
TD-Canada Trust Visa Centres

"The guidance that I have received over the last year with respect to using and understanding the Banks &
Dean Recruitment system has been unsurpassed. The consultants at Banks & Dean consistently provide me
with a high level of service by always making themselves readily available to answer any of my questions or
concerns. Their patience, expert knowledge and support have made it a pleasure to work with Banks &

- Nella Bastone
Assistant Manager Recruitment
TD-Canada Trust Visa Centres

"Banks & Dean offer solutions that have provided both the National Support Line (CIBC) and the CSCC (Intria HP) innovative ways to improve call center and general performance.

Through their predictive behaviour Management Potential Profiles, and their Leadership Development sessions, significant impacts have been felt in the call center and day-to-day operations of the business. The professionalism of all Banks & Dean employees make dealing with the company a real privilege and I plan for the partnership to continue well into the future."

- Stephen Hunt
Manager of Learning and Employee Development
CIBC National Support Line & Intria HP - Customer Operations