The Complete Guide to Contact Center Talent Acquisition
Is having the wrong staff costing you customers? Most companies aren’t even aware of the impact to their bottom line. Turnover is one of the most expensive problems facing corporations of all sizes today; the price tag for your organization is likely to be in the hundreds-of-thousands of dollars every year. This high cost reflects not only the resources spent on finding, hiring and training new people, but also on the lost customers that high turnover is proven to be reflective of.
To reduce turnover you must put a stop to your people using the wrong methods to attract the wrong people. Currently candidates are being evaluated based on antiquated practices such as reading resumes, and are eventually being hired under the false assumption that they will have a long, mutually-beneficial relationship with your organization.
This state of affairs need not continue. Your organization can and should work towards a solution that will help take the hassle and the risk out of hiring while significantly reducing the resources being expended. The Complete Guide to Contact Center Talent Acquisition is an overview of how successful organizations are doing it. This 14 page Free Guide, provides you with tools to improve on your hiring strategy.
You can Download The Complete Guide to Contact Center Talent Acquisition for Free, will also send you a hard copy in the mail, as well as other free resources to improve your talent acquisition strategy:
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